Frequently Asked Questions
What is your contact information?
Bark'NCallPetcare
1433 NE 2nd Ave.
Ft. Lauderdale, FL. 33304
Telephone:954-696-4916
susanne@barkncallpetcare.com
What makes you unique from other pet care providers?
We strive to provide personal, one-on-one care according to your wishes. Each pet, and owner have
different wants and needs, so we tailor our care accordingly.
What results and benefits can I expect?
You can expect a happier and healthier pet, as well as relief of stress, and guilt over having to
leave your pet while you work, or travel.
May I contact some of your current/former clients to get a glimpse of what it's like working
with your company?
Absolutely! simply ask, and we will be happy to provide you with a list of clients who are willing to
speak with you about their experience.
How do we work together, and what does your program entail?
As a client, you will be required we will need paperwork such as a service agreement, vet release form,
detailed info on your pet(s) and as well as a key to your home or condo/apartment building.
Are you bonded, insured and a member of Pet Sitters International?
Yes. Upon request, any of our walkers/sitters will be happy to provide proof of bonding and
insurance. We are current, dues paying members of Pet Sitters International.
Will my pet(s), and I meet the pet sitter/dog walker before service starts?
Yes. Every client schedules a free, introductory visit ("Meet & Greet") with a Bark'NCallPetcare
pet sitter/dog walker before services begin. During this visit, the pet sitter meets the pet(s) and
owners, and reviews policies and guidelines.
Does the pet sitter I meet with personally take care of my pet(s)?
Except in an emergency, the pet sitter you meet at your introductory visit is the person who will be
taking care of your pet(s). If your pet sitter will be unavailable because he/she is going on
vacation, you will be notified in advance so you can have an opportunity to meet with the
substitute pet sitter.
How much notice for cancellation do you need?
At least 24 hours for regular visits, and at least 72 hours for holiday reservations. Please refer to
the "Rates" section for any applicable fees.
Do I have to sign a contract?
We need a signed Service Agreement statement that you agree to let us into your home to care
for your animals, as well as that you are aware of, and agree to, our policies/procedures.
How am I billed, and when is it due?
We bill upfront, per week, so we ask for the week's payment by the time of the first appointment of
the week. Holiday reservations must be paid in full at the time of scheduling. We accept personal
checks made out to Bark'NCallPetcare. *A $30 fee is assessed on all returned checks.
Is it customary to give the walker/sitter a gratuity?
Tipping for exceptional service is always appreciated, however, never expected/required.
Will my dog receive individualized attention?
Yes, we do not pack walk. Unless you have more than one dog in your home scheduled for a walk, or
you specifically request your dog be walked with a neighbor’s / friend’s dog, your dog will be walked
individually.
What if I need emergency pet care service?
We will try to accommodate you as best as possible, but cannot guarantee on, very short notice, that
we can provide service. Existing clients whose contracts and keys are already in our files can, more easily,
be accommodated on very short notice.
Are there any extra costs on holidays?
Yes. Please refer to the “Rates” section.
My pet has been aggressive in the past, can he still be a client?
This depends on the pet. If the walker, and he/she get along, then great. But, if there is threat of physical
Harm to the walker, or a person/animal outside the home, then we cannot.
I generally walk my dog without a leash, will your dog walker do the same?
No. Bark’NCallPetcare’s dog walkers are obligated to follow Florida law which requires all dogs be
walked on a leash at all times (except when in a designated “off-leash” park).
Do you care for puppies too, or just adult dogs?
Bark’NCallPetcare does accept puppy clients (under 6 months of age) for dog walking & pet sitting
services on a case by case basis, and reserves the right to charge a puppy surcharge. Please refer
to the “Rates” section.
How do I get you my house keys?
There are two (free of charge) ways. During the complimentary, initial “Meet & Greet” you can provide
the pet sitter with a set of keys to your home (this is the preferred method), or you can drop a set off at
the Bark’NCallPetcare office, 1433 NE 2nd Ave. Fort Lauderdale, Fl 33304, at least 48 hours prior to the
first scheduled visit.
How are my keys handled?
Your sitter keeps your keys in a secure location in his/her home. For your security, keys are labeled with
Your pet’s name only (not your name, address or phone number).
When I go out of town, how many visits per day shall I schedule?
We generally recommend three, or four visits per day for a dog (one visit per day for a healthy cat).
Of course, you know best how often your pet is used to going out, or being fed. Your pet sitter will work
with you to set up a schedule that’s comfortable for you and your pet.
Is there anything special I should do before I leave?
Please make sure you have left enough supplies (pet food, cat litter, medications and treats) for your pet for
the duration of your trip. Also, please leave out your pet’s collar, leash and bowls. Be sure to show your pet sitter
where to find cleaning products in case a mess needs to be cleaned up while you’re gone. If your pet’s routine
has changed since you last spoke with your pet sitter, please let him/her know before you leave.
What will you do if my pet has an emergency while I’m away?
If we suspect that your pet is ill, your pet sitter will follow the emergency instructions you provided before
you left. This usually entails taking your pet to the veterinarian, unless you request otherwise. We will
also try to contact you immediately.
What should I expect when I return home?
You should return to happy, healthy pets. We will leave a note for you, or send an email that includes a
report on our time spent with your pet. Please call us when you return home so we can be certain you
arrived and we no longer need to visit your pet.
Do Bark’NCallPetcare pet sitters/dog walkers work every day?
Yes. For the convenience of you and your pets, we work 24/7, 365 days, rain or shine.
How do I get started with Bark’NCallPetcare?
You can call us at (954)696-4916 or email us from the form in the Contact Us section of the website.
You may also email us at info@barkncallpetcare.com. Please be sure to include: Where you live
(neighborhood, address, zip code). When and how often you need our services. What kind of pets you
have and how many.
How can I get a picture of my pet posted in your BNC Foto Gallery page?
Simply email us a photo and we will be happy to post it on our website. Bark’NCallPetcare occasionally
Photographs pet clients and post pictures on our website without pet owner’s knowledge.
If you would prefer not to have your pet’s photo displayed, please feel free to notify us and we will
Gladly respect your wishes.